FAQ - Sensual Prestige

Welcome to the Prestige Sensuel FAQ. Below you will find answers to the most frequently asked questions regarding orders, deliveries, discretion, payments, and our products.

Orders

1. How do I place an order on Prestige Sensuel?

It couldn't be simpler: browse our product categories, add the items you want to your basket, and then proceed to checkout. You will then be guided through the process of entering your contact information, delivery address, and payment method before confirming your order.

2. Can I modify or cancel my order after it has been validated?

If your order hasn't yet been prepared or shipped, it's sometimes possible to modify or cancel it. Contact us as soon as possible at [email protected] , indicating your order number. We'll do our best to accommodate your request.

3. How do I use a promo code?

If you have a promotional code, you can enter it in the designated field when placing your order, either on the shopping cart page or during checkout. The applicable discount will be automatically calculated and displayed before final confirmation.

Payment

4. What payment methods are accepted?

We generally accept major credit cards (e.g. Visa, MasterCard, etc.) and, where appropriate, other secure payment solutions.
The available payment methods are displayed during the order placement process.

5. Is my payment secure?

Yes. Payments on Prestige Sensuel are processed by secure payment providers. Bank details are encrypted and never transmitted unencrypted. We do not have access to all of your bank card information.

6. What name appears on my bank statement?

To protect your privacy, the payment description on your bank statement does not explicitly refer to the nature of the products. The exact name may vary depending on our payment provider, but it remains neutral.

Delivery & tracking

7. What are the delivery times?

Delivery times vary depending on your address and the delivery method chosen. For your information:

  • [Example: 24–48 h] for order preparation;
  • [Example: 2 to 5 working days] for standard delivery in mainland France;
  • Specific delivery times apply for international orders or specific areas.

Estimated delivery times are indicated when placing the order. They may vary during periods of high demand.

8. How can I track my order?

As soon as your order is shipped, you will receive a confirmation email containing, if available, a tracking number and a link to the carrier's website. This allows you to track your package in real time.

9. What should I do if I don't receive my package?

If you notice an unusual delay or non-delivery, we encourage you to:

  • check the package tracking status via the link received by email;
  • check the delivery address provided when you placed your order;
  • You may need to contact the carrier;
  • then, if needed, write to us at [email protected] .

We will do what is necessary to assist you in resolving the problem.

Discretion & confidentiality

10. Are the packages discreet?

Yes. Discretion is at the heart of the Prestige Sensuel experience. Packages are discreet, with no explicit indication of the contents or the nature of the boutique. No mention of intimate accessories appears on the packaging.

11. Is my personal data protected?

Protecting your data is a priority. We only collect the information necessary for processing orders and ensuring the proper functioning of the website. To learn more about how we use your data, please see our Privacy Policy page.

Products & advice

12. How do I choose the right product for me?

Each product page contains a detailed description, information on materials, features, and, where relevant, size. Feel free to compare several options and contact us via the form if you need general guidance.

13. How do I maintain and clean the products?

Maintenance depends on the type of product and materials used. We recommend that you:

  • carefully follow the instructions on the leaflet or product sheet;
  • use appropriate and, where necessary, non-aggressive cleaning products;
  • Store the accessories in a clean, dry place away from excessive heat.

Proper maintenance contributes to the durability of the product and to its use under good conditions.

14. Do you offer hypoallergenic products?

Some products may be made from materials known to be better tolerated. We encourage you to consult the detailed information for each item. If you have any doubts or particular sensitivities, it is recommended that you seek the advice of a healthcare professional before use.

Returns & Refunds

15. Can I return a product if I change my mind?

You have a legal right of withdrawal, but some products cannot be returned for hygiene reasons once they have been opened or unsealed. Full details are available in our Refund & Returns Policy .

16. What should I do if the product is defective or damaged?

If you notice a defect or damage upon receipt, please contact us within 48 to 72 hours at [email protected] with your order number, a description of the problem, and, if possible, photos. We will review your request and offer a suitable solution (replacement, refund, etc.) in accordance with our return policy.

Customer account & newsletter

17. Do I need to create an account to place an order?

Creating an account is not always mandatory, but it is recommended. It allows you to more easily track your orders, access your purchase history, and save time on future visits.

18. How do I subscribe to or unsubscribe from the newsletter?

You can subscribe to our newsletter using the form provided on the website. To unsubscribe, simply click the unsubscribe link at the bottom of each email or contact us directly. Your request will be processed as soon as possible.

Contact

19. How do I contact Prestige Sensuel customer service?

For any further questions, you can contact us:

Sensual Prestige – Customer Service
Email: [email protected]
Form: Link to your contact page

We make every effort to respond to you as quickly as possible and to support you with discretion and kindness.