Privacy Policy – ​​Sensual Prestige

Last updated: 17/01/2026

The purpose of this privacy policy is to explain clearly and transparently how Prestige Sensuel (hereinafter "we", "us" or "the Shop") collects, uses, protects and shares your personal data when you use our site and services.

We attach particular importance to discretion and the protection of privacy , especially given the nature of the products we offer.

1. Identity of the data controller

The data controller for personal data is:

Sensual Prestige
[Full company name]
[Mailing address]
[SIRET number]
Contact email: [email protected]

2. Personal data we collect

As part of your browsing and purchases on our site, we may collect the following categories of data:

2.1 Data that you provide directly to us

  • Account information: name, surname, email address, password.
  • Order information: billing address, shipping address, phone number.
  • Contact information: messages sent via the contact form, emails, reviews left on the site.
  • Newsletter-related information: email address and preferences (subscription / unsubscription).

2.2 Automatically collected data

While browsing the site:

  • Connection data: IP address, browser type, operating system, pages viewed, visit time.
  • Cookies and trackers (see section "Cookies and trackers").

2.3 Payment-related data

Payments are processed by our secure payment providers. We never have access to all of your bank details (full card number, security code, etc.).

We only retain limited information related to the transaction (date, amount, payment method, transaction reference).

3. Purposes of processing your data

We use your data for the following purposes:

3.1 Order management and customer service

  • Creation and management of your customer account.
  • Processing and shipping of your orders.
  • Handling returns, refunds and complaints.
  • Responses to your requests via the contact form or by email.

3.2 Site Operation and Improvement

  • Improved user experience.
  • Analysis of site traffic and performance (anonymized or pseudonymized statistics).

3.3 Marketing & Communication

  • Sending you our newsletter and promotional offers (with your consent).
  • Sending information related to your orders (confirmation emails, tracking, etc.).

3.4 Security and fraud prevention

  • Protection of our site and your data.
  • Detection of fraudulent or abusive activities.

3.5 Legal and accounting obligations

  • Invoice retention.
  • Compliance with legal and regulatory obligations.

4. Legal basis for processing (GDPR)

We process your personal data on the following legal bases:

  • Contract execution : order processing and delivery, customer account management.
  • Compliance with a legal obligation : invoicing, accounting, retention of certain data.
  • Legitimate interest : improving our services, preventing fraud, securing the site.
  • Consent : sending newsletters and use of certain non-essential cookies (marketing, advanced statistics).

You can withdraw your consent at any time (for example by unsubscribing from the newsletter).

5. Data retention period

We retain your personal data only for as long as necessary for the purposes for which it was collected, including:

  • Customer account data: as long as your account is active, then [ex: 3 years] after your last activity or last contact.
  • Order and billing data: [e.g., 5 to 10 years] in accordance with legal and accounting obligations.
  • Newsletter-related data: as long as you are subscribed or until you unsubscribe.
  • Cookies: duration varies depending on the type of cookie (details in the dedicated section or the cookie banner).

6. Sharing your data with third parties

We may share some of your data with trusted service providers, only when necessary and to the extent strictly required:

6.1 Technical service providers

  • Website host.
  • Site management, maintenance, and security providers.

6.2 Logistics Providers

  • Carriers and delivery services (address, name, telephone if necessary).

6.3 Payment Providers

  • Secure payment solutions (banks, payment processors).

6.4 Marketing & Analytics Providers

  • Email marketing tools (newsletter).
  • Audience analysis tools (statistical solutions).

These service providers act as subcontractors and are contractually obligated to respect the confidentiality and security of your data.

We never sell your personal data to third parties.

7. Cookies and trackers

When you browse the Prestige Sensuel website, cookies may be placed on your device.

7.1 What is a cookie?

A cookie is a small text file stored on your device (computer, smartphone, tablet) that allows certain information to be remembered.

7.2 Types of cookies used

  • Strictly necessary cookies : essential for the operation of the site (shopping cart, customer account, security).
  • Performance and statistics cookies : allow us to measure site traffic and improve the user experience.
  • Marketing/advertising cookies (if used): allow us to offer content or advertisements tailored to your interests.

7.3 Cookie Management

On your first visit, a banner allows you to accept or reject non-essential cookies and to set your preferences.

You can also delete or block cookies via your browser settings. However, this may affect some website features.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against:

  • the loss;
  • unauthorized access;
  • disclosure;
  • modification or destruction.

For example :

  • Secure browsing via HTTPS protocol.
  • Access to personal data is restricted to authorized personnel only.
  • Encrypted passwords and good security practices.

Despite our efforts, no system is completely infallible. In the event of a data breach likely to pose a high risk to your rights and freedoms, we will inform you in accordance with applicable regulations.

9. Your rights regarding your data (GDPR)

In accordance with applicable regulations (in particular the GDPR), you have the following rights:

  • Right of access : to obtain a copy of the personal data we hold about you.
  • Right of rectification : to correct inaccurate or incomplete data.
  • Right to erasure (right to be forgotten) : request the deletion of your data, within certain legal limits.
  • Right to object : you have the right to object to certain processing activities, particularly for marketing purposes.
  • Right to restriction of processing : request the temporary suspension of the processing of your data.
  • Right to data portability : to receive your data in a structured, commonly used and machine-readable format, or to request its transfer to another data controller, where technically feasible.
  • Right to withdraw your consent : for processing based on consent (e.g., newsletter, certain cookies).

To exercise your rights, simply contact us (see section below).

10. Data Protection Contact

For any questions relating to your personal data or to exercise your rights, you can contact us:

Sensual Prestige
E-mail: [email protected]

To protect your privacy, we may need to verify your identity before responding to your request.

If, after contacting us, you feel that your rights have not been respected, you can also file a complaint with the competent supervisory authority (in France: the CNIL ).

11. Data transfers outside the European Union

If some of our service providers are located outside the European Union, we ensure that your data is protected by:

  • adequacy decisions of the European Commission;
  • standard contractual clauses;
  • or any other appropriate guarantee provided for by regulation.

Relevant information on this subject can be provided upon request.

12. Changes to this Privacy Policy

We may modify this privacy policy to reflect changes in our practices, to take into account legislative or regulatory changes, or to improve the clarity and transparency of information.

In the event of a significant change, we will inform you through an appropriate means (information banner on the website, email, etc.).

We invite you to check this page regularly to stay informed.