Contact – Sensual Prestige
A question about your order, advice before purchase or a special request? The Prestige Sensuel team is here to listen to you, with discretion and kindness.
Contact form
To contact us, please use the contact form below. We will respond as soon as possible (usually within 24 to 48 business hours) .
- Name / Surname
- Email address (so we can reply to you)
- Subject of your request (e.g., order, delivery, product, general question…)
- Message (please detail your request as clearly as possible)
Customer service contact information
You can also contact us directly by email or mail:
Sensual Prestige – Customer Service
Email: [email protected]
Postal address: [Full postal address]
For any order-related inquiries, please remember to include your order number to facilitate the processing of your request.
Frequently Asked Questions
Before contacting us, please consult our Sensual Prestige FAQ page where we answer the most common questions regarding:
- orders and payments;
- parcel deliveries and tracking;
- the discretion of shipments;
- Returns & refunds;
- the products and their general use.
Discretion & confidentiality
The confidentiality of your communications with Prestige Sensuel is paramount. Your messages are treated confidentially and your personal data is used solely to respond to your request, in accordance with our Privacy Policy .
Request processing times
Our messages are processed during our usual opening hours:
Monday to Friday, from 9:00am to 6:00pm (excluding public holidays)
During periods of high demand or special events (holidays, promotions, etc.), a slight delay may occur. We always do our best to respond as quickly as possible.